Frequently asked questions
Quick answers to the questions we hear most. For longer explanations, see the guides in the help center.
Is it free to post an ad?
Yes. Posting an ad, chatting with buyers and sellers, and browsing are free. A service fee applies only to completed direct-purchase sales; it is taken from the seller's payout and shown on the order.
What can I sell?
Everyday new and second-hand items: electronics, vehicles, furniture and appliances, clothing, sports gear, books and more, plus property listings. Illegal or dangerous goods are not allowed; see the terms.
What is the difference between “contact seller” and “direct purchase”?
With “contact seller” you talk to the seller in chat and arrange payment and handover yourselves. With “direct purchase” the ad has a fixed price and you pay on the site; the money is held until you confirm that the item arrived. See how MooN Market works.
How does buyer protection work?
For direct purchases your payment is held by MooN Market and released to the seller only after you confirm receipt. If the seller never ships, you are refunded automatically; if something is wrong with the item, you can open a dispute and our staff decide. Details: buyer protection.
How do I pay?
Each account has a wallet. You add money to the wallet and pay for direct purchases from its balance. Prices and balances are in US dollars. Wallet top-ups are being switched on before the public launch.
How do sellers get their money?
When the buyer confirms receipt, the sale amount minus the service fee is added to the seller's wallet. From there the seller can use it for purchases or request a withdrawal.
Can I sell more than one of the same item?
Yes. Set the quantity when you post the ad. Each sale lowers it by the number bought, and the ad is marked as sold only when the last unit is gone.
How long does my ad stay online?
Ads stay online for a fixed period (currently 90 days) and can be renewed when they expire. You can also pause an ad and resume it later, edit it, mark it as sold or delete it at any time.
How do reviews work?
After a completed direct purchase, buyer and seller can rate each other with one to five stars and a comment. Both reviews stay hidden until both have been written or the review period ends, so neither side can react to the other's review.
What is the “Live photo” badge?
It marks a photo that was taken with the phone's camera inside MooN Market while posting the ad, rather than uploaded from the gallery. It shows buyers that the seller had the item in front of them. Location data is never stored with photos. Tips: taking product photos with your phone.
Who can see my phone number and email?
Your email address is never shown to other users. A phone number appears on your profile only if you add it and choose to show it. Buyers and sellers normally talk through the built-in chat, so you do not need to share either.
Someone is behaving suspiciously. What should I do?
Use the Report button on the ad, the profile or the message. Moderators review every report. You can also block the person so they can no longer message you. Never pay outside the site for a direct-purchase ad, and read our safe trading tips.
How do I keep my account secure?
Use a password you do not use anywhere else and turn on two-step sign-in in your security settings. There you can also see the devices that recently signed in and sign out of all of them at once.
Which languages does MooN Market support?
English and Persian. You can switch language from the header; Persian is shown right-to-left. Ads appear in the language their seller wrote them in.
Is there a mobile app?
There is no app to download. MooN Market is built for phone browsers first, so the website itself works like an app, on Android and iPhone as well as on a computer.